Xtreme Fun Inflatables FAQ's

FAQ

Do You Require a Deposit?
We require a 33% non refundable deposit on all equipment rental. There is a 50% deposit are required on rentals that are $500 or more. We do accept all major credit cards and PayPal. You can pay your deposit when renting the inflatable through our online reservations. If you order over the phone, we will process it for you.

What is your payment policy and accepted forms of payment? All payments must be paid in full upon delivery and set up. You may pay cash, money order, cashier's check, credit card, or paypal. No personal checks will be accepted

How Long Does it Take To Set UP and Pick up?
Most of our equipment requires about 15-20 minutes to set up or pick up, depending on the unit.

How Long Can I Keep the Bounce House For?
Our standard party rental charge is 5 hours, but there is a possibility that we will deliver a day earlier at no extra charge (depending on circumstances). We allow you to add more time for a small fee, This will guarantee your extra time. We have further explanation of this policy in our Reservation section under the homepage of our site. Our rental policies allow us to try to keep our pricing 20% lower than our competitors.

Will a Bounce House Rental Fit in My Backyard?
We list the size specifications of each item in our inventory in our descriptions of them, but most bounce houses fit even in small yards. Please click on the image of the bounce or water slide you like and see if the setup area requirements listed on the product description fits in your yard. It's also important that we set up in area where low hanging trees won't be in the way. For safety concerns, all units must be at least 20 ft away from all power lines.

Can you set up in a front yard?
Yes. However, front yards aren't typically recommended for setup. If you live on a very busy road, we suggest finding an alternative area due to unsafe traffic. If we must set up in a front yard, we ask that you take our blower inside the house/garage, or behind a fence or bush where it can't be seen from the road when it is not in use.

Do the Bounce House Rentals Require a Generator?
No. You only need an electrical outlet within a 100 feet of setup.

What if I need to Reschedule My Party? If you need to reschedule your party due to circumstances other than bad weather, you must do it within 7 days of your scheduled event. This is to allow us the adequate time to re-book your rental with someone else. We are willing to reschedule on even a shorter notice, but it is up to the discretion of management.

What is The Weather Policy?
We do offer a rain check. We will apply your deposit/payment towards the rescheduled party rental of your choice. We allow up to one year to reschedule. Once the rental has been delivered, no refunds will be issued. To maintain quality employees, we still have to pay our drivers for their hard work, regardless of the weather. Please contact us promptly if you decide to cancel. We reserve the right to cancel or issue a rain check if we believe the weather is dangerous.

How Often Do You Clean Your Inflatables?
All of our moonwalks, bounce houses and other rental equipment are cleaned and sanitized after each use. We do keep cleaning supplies in our delivery trucks in case of accidents that might occur while the units are out. Please let our drivers know if there was an accident before we pick it up. It's important that it's cleaned immediately before it's rolled up. It's Texas and it's hot - need we say more?

Do You Carry Insurance?
Yes, We are required by Texas State Law to carry liability insurance. Additionally, we have our inflatables inspected each year, as required by state law. We always put your safety first even if we have to cancel an event due to a hazardous location or bad weather. Your safety is our main priority.

Do You Charge a Delivery Fee?
We currently provide free delivery to Austin, Cedar Park, Leander, Liberty Hill, Lakeway, Lago Vista, Spicewood, Marble Falls, Burnet, Round Rock, Pflugerville, and Georgetown. We do extend our services to outlying areas for a delivery fee.You will just need to call if you fall out of the above listed service areas. Our goal is customer service.

Where are you Located?
We are proud to say our main office and warehouse house is based in Leander, Texas. Even though we are located in Leander, we are still successfully service Austin its surrounding areas.

Please call or email us if you have any additional questions regarding renting bounce house or water slide rentals.