Xtreme Fun Inflatables FAQ's
We require a 30% non refundable downpayment on all equipment rental. There is a 50% deposit are required on rentals that are $500 or more. We do accept all major credit cards corporate checks. You can pay your deposit when renting the inflatable through our online reservations. If you order over the phone, we will process it for you.
Yes we deliver equipment (many cities require a delivery fee) and set up the equipment for your event. Most of our equipment requires about 20-30 minutes to set up or pick up per unit, depending on the unit. Then we will return after your scheduled event end time to retreive the equipment and take back to our warehouse for cleaning and inspection.
That depends on the options you choose at time of order, simply tell us what you need and we will accomodate your needs to the best of our abilty.
*Pro Tip: The more flexible you are and let us know, usually the more free time you can have with equipment. We will move your order to deliver early and pick up later if your easy going and our schedule allows.
*Pro Tip: The more flexible you are and let us know, usually the more free time you can have with equipment. We will move your order to deliver early and pick up later if your easy going and our schedule allows.
We list the size specifications of each item in our inventory in our descriptions of them, but most bounce houses fit even in small yards. Please click on the image of the bounce or water slide you like and see if the setup area requirements listed on the product description fits in your yard. It's also important that we set up in area where low hanging trees won't be in the way. For safety concerns, all units must be at least 20 ft away from all power lines. If you need t set up in a driveway or parking lot, please choose the right set up surface at checkout so we bring the proper equipment to safely secure.
Customers are responsible to provide the power source for every piece of equipment. Inflatables can operate on a dedicated 20 amp household circut. If no power is available then a generator must be rented from us. If customer opts to use thheir own generator and it does not work or provide adequate power, there are no refunds or credits of any sort. Our crew will supply a 50' extention cord for every rental that must be returned or card on file will be charged.
We require cancelation to be given 2 weeks prior to event for a refund. Under 5-14 days will fall under rain check if you cancel. If you event is canceled due to weather before we have loaded or delivered we will also offer a raincheck. Any other reason will be at management descretion or loss of monies paid. We will apply your deposit/payment towards the rescheduled party rental of your choice. We allow up to one year to reschedule. Once the rental has been delivered, no refunds will be issued. To maintain quality employees, we still have to pay our drivers for their hard work, regardless of the weather.
All of our moonwalks, bounce houses and other rental equipment are cleaned and sanitized after each use. Please let our drivers know if there was an accident before we pick it up. It's important that it's cleaned immediately before it's rolled up. On occasion we pick up a rental and redeliver the same day and we do not have time to clean; at that point our staff will do their best to clean on site. All white equipment is not going to remain white, its rental equipment, so chairs, tables, tents, etc will show signs of wear and tear and possibly even stains. We recomend using table coverings for scratched tables.
Yes, We are required by Texas State Law to carry liability insurance. Additionally, we have our inflatables inspected each year, as required by state law. We always put your safety first even if we have to cancel an event due to a hazardous location or bad weather. Your safety is our main priority.